FAQs

Frequently asked questions

What is a Gift Card?

The Chino Latino Gift Card is a physical prepaid Gift Card available in euro (EUR) or pound sterling (GBP). The Gift Card can be used to pay for meals and drinks at Chino Latino Restaurant & Bar. It can also be used to pay for hotel charges (any eligible service managed or operated by a participating hotel including applicable taxes) at Park Plaza Hotels & Resorts, art'otels, Quorvus Collection, Radisson Blu and Park Inn by Radisson hotels, Radisson RED as well as various restaurants such as TOZI Restaurant & Bar, 5&33 and wellness facilities in participating countries.


Gift Card value

What is the minimum and maximum value of the Gift Card?

The minimum value is EUR 20/GBP 20 and the maximum value is EUR 150/ GBP100.

Can I choose the value of the Gift Card?

When you purchase the Gift Card at Chino Latino Restaurant & Bar, you can choose any value between EUR 20/GBP 20 and EUR 150/ GBP100.


Purchase the Gift Card

Where can I purchase a Chino Latino Gift Card?

You can buy the Gift Card at any Chino Latino Restaurant & Bar.  

Can I include a customised message with the Gift Card?

Yes, you can write your message on the carrier.

Will the gift recipient know how much was loaded on the Gift Card?

The value can be personally written on the carrier.

When is the Gift Card activated?

If you buy the Gift Card at Chino Latino Restaurant & Bar, it is activated at the moment you purchase it.

How many Gift Cards can I purchase?

You can purchase a maximum of 24 Gift Cards in one order.

How do I settle the payment?

The Gift Cards will need to be paid by credit card (MasterCard & Visa). We do not accept cash.

I want to cancel my purchase. Is this possible?

You will need to contact the Gift card support centre: We will block the Gift Card in the system and will refund you on the credit card that has been used for payment.

Is there a handling fee or shipment charge?

When the Gift Card is purchased at Chino Latino Restaurant & Bar, you receive the Gift Card at time of purchase. No shipment is needed and therefore no shipment or handling fee applies. The card can be used immediately.

Participating countries:

Countries where the Gift Card can be redeemed, besides at Chino Latino Restaurant & Bar, at hotels and restaurants that accept the Gift Card for payment:

Austria, Bahrain, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece Hungary, Iceland, Ireland, Italy, Jordan, Kuwait, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Serbia, Slovakia, Slovenia, Spain, Sweden.

Gift Card support centre:

Tel: +353 1 215 9051*

giftcards@carlsonrezidor.com

*Your local network's international call rates to the Republic of Ireland apply. Charges for calls from mobiles may vary.

Visit the website for participating Park Plaza hotels or art’otels.

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